Returns & Exchanges
At The Keratin Store, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Safely pack the unused items in their original professional packaging, ensuring all seals are intact to prevent damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package back to our distribution center for inspection.
Receive Your Refund
Once our quality control team verifies the condition of the products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing